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If you require further assistance, you can reach out to our technical support team for help.

Contacting DataBee Technical Support

To contact DataBee Support via phone:

833-455-2682

To contact DataBee Support via email:

databee_support@comcast.com

DataBee Support comes in two options, Standard and Premium. See below for a breakdown of each. If you have Standard Support and want to inquire about Premium, please contact your DataBee Account team.


STANDARD

PREMIUM

Business Hours Access (8-5)

✔

✔

Year-Round Access (24/7/365)


✔

Phone and email

✔

✔

Online Training, User Guides, Knowledge Base

✔

✔

Support Experience Level

Technical Support Engineer (Pool)

Sr. Technical Support Engineer (Pool)

TAM Engagement


Consulting, troubleshooting, and weekly operational review

TAM Coverage


1 time zone during working hours (8/5)

SLA GOALS

P1 Response

2hrs

30mins

P2 Response

4hrs

1hr

P3 Response

12hrs

4hrs

P4 Response

48hrs

8hrs