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- 28 Aug 2024
- 1 Minute to read
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Help
- Updated on 28 Aug 2024
- 1 Minute to read
- Contributors
- Print
- DarkLight
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If you require further assistance, you can reach out to our technical support team for help.
Contacting DataBee Technical Support
To contact DataBee Support via phone:
833-455-2682
To contact DataBee Support via email:
databee_support@comcast.com
DataBee Support comes in two options, Standard and Premium. See below for a breakdown of each. If you have Standard Support and want to inquire about Premium, please contact your DataBee Account team.
STANDARD | PREMIUM | |
|---|---|---|
Business Hours Access (8-5) | ✔ | ✔ |
Year-Round Access (24/7/365) | ✔ | |
Phone and email | ✔ | ✔ |
Online Training, User Guides, Knowledge Base | ✔ | ✔ |
Support Experience Level | Technical Support Engineer (Pool) | Sr. Technical Support Engineer (Pool) |
TAM Engagement | Consulting, troubleshooting, and weekly operational review | |
TAM Coverage | 1 time zone during working hours (8/5) | |
SLA GOALS | ||
P1 Response | 2hrs | 30mins |
P2 Response | 4hrs | 1hr |
P3 Response | 12hrs | 4hrs |
P4 Response | 48hrs | 8hrs |
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