---
title: "Help"
slug: "help"
updated: 2024-08-28T06:51:45Z
published: 2024-08-28T06:51:45Z
canonical: "docs.databee.buzz/help"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.databee.buzz/llms.txt
> Use this file to discover all available pages before exploring further.

# Help

If you require further assistance, you can reach out to our technical support team for help.

## Contacting DataBee Technical Support

To contact DataBee Support via phone:

833-455-2682

To contact DataBee Support via email:

databee_support@comcast.com

DataBee Support comes in two options, Standard and Premium. See below for a breakdown of each. If you have Standard Support and want to inquire about Premium, please contact your DataBee Account team.

|  | **STANDARD** | **PREMIUM** |
| --- | --- | --- |
| Business Hours Access (8-5) | ✔ | ✔ |
| Year-Round Access (24/7/365) |  | ✔ |
| Phone and email | ✔ | ✔ |
| Online Training, User Guides, Knowledge Base | ✔ | ✔ |
| Support Experience Level | Technical Support Engineer (Pool) | Sr. Technical Support Engineer (Pool) |
| TAM Engagement |  | Consulting, troubleshooting, and weekly operational review |
| TAM Coverage |  | 1 time zone during working hours (8/5) |
| **SLA GOALS** |
| P1 Response | 2hrs | 30mins |
| P2 Response | 4hrs | 1hr |
| P3 Response | 12hrs | 4hrs |
| P4 Response | 48hrs | 8hrs |