--- title: "Zendesk" slug: "zendesk" updated: 2025-03-24T05:45:12Z published: 2025-03-24T05:45:12Z canonical: "docs.databee.buzz/zendesk" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.databee.buzz/llms.txt > Use this file to discover all available pages before exploring further. # Zendesk Zendesk manages customer interactions in one place by turning customer inquiries into manageable tickets to ensure every issue is tracked and resolved promptly. More information can be found at the [Zendesk Website](https://www.zendesk.com/). **Integration Method:** API **Tables**: Ticket Inventory (99405001) This integration supports the following events. | **Event** | **Description** | | --- | --- | | Tickets | Returns the tickets that changed since the start time. | This integration supports the following versions. | Zendesk Version | 5.4.0 | | --- | --- | | Zendesk API version | V2 | ## Prerequisites - The user should have access to the [Zendesk portal](https://www.zendesk.com/login/) with an account that has the Global Administrator privileges. - The user should have access to the DataBee console. # Configuration Overview 1. Get Zendesk sub-domain, Username, API Token which is required for API authentication. 2. Add the [Zendesk](/user-manual/docs/zendesk#databee-configuration) in the DataBee console with the below parameters. | **DataBee Parameter** | **Zendesk Parameter** | | --- | --- | | Sub-domain | Sub-domain of Zendesk. | | Username | Username of the agent appended with /token. | | Password | API token | ## Zendesk Configuration 1. Get the Sub-domain from your Zendesk portal URL. For e.g, if Zendesk portal URL is [Zendesk URL](https://k2d.zendesk.com/) then sub-domain is **k2d.** Refer this [knowledge base](https://support.zendesk.com/hc/en-us/articles/4409381383578-Where-can-I-find-my-Zendesk-subdomain#:~:text=Check%20your%20URL,com%20%2C%20the%20subdomain%20is%20yoursubdomain%20.) for more info. ![A screenshot of a computer AI-generated content may be incorrect.](https://cdn.document360.io/04e48772-4346-44a4-aa69-043eca42257c/Images/Documentation/zendesk-mar2025-image-wpl4vvaf.png?sv=2026-02-06&spr=https&st=2026-10-30T12%3A08%3A08Z&se=2026-10-30T13%3A08%3A08Z&sr=c&sp=r&sig=AsrlKIxItPYKDJfiHRX889xwtWSEXMJ1h7T%2BqlzZ%2B28%3D) 2. Login to [Zendesk portal](https://www.zendesk.com/login/). Fill out Zendesk sub-domain and click on **Sign in.** ![A screenshot of a login page AI-generated content may be incorrect.](https://cdn.document360.io/04e48772-4346-44a4-aa69-043eca42257c/Images/Documentation/zendesk-mar2025-image-uhhvxj0m.png?sv=2026-02-06&spr=https&st=2026-10-30T12%3A08%3A08Z&se=2026-10-30T13%3A08%3A08Z&sr=c&sp=r&sig=AsrlKIxItPYKDJfiHRX889xwtWSEXMJ1h7T%2BqlzZ%2B28%3D) 3. Enter the ‘Email’ and ‘Password’, click **Sign in.** ![A screenshot of a login form AI-generated content may be incorrect.](https://cdn.document360.io/04e48772-4346-44a4-aa69-043eca42257c/Images/Documentation/zendesk-mar2025-image-x3znvpo3.png?sv=2026-02-06&spr=https&st=2026-10-30T12%3A08%3A08Z&se=2026-10-30T13%3A08%3A08Z&sr=c&sp=r&sig=AsrlKIxItPYKDJfiHRX889xwtWSEXMJ1h7T%2BqlzZ%2B28%3D) 4. After successful login, select the **Gear** icon from left side menu then click **Go to Admin Center** as shown below. ![A screenshot of a computer AI-generated content may be incorrect.](https://cdn.document360.io/04e48772-4346-44a4-aa69-043eca42257c/Images/Documentation/zendesk-mar2025-image-vomdjlu8.png?sv=2026-02-06&spr=https&st=2026-10-30T12%3A08%3A08Z&se=2026-10-30T13%3A08%3A08Z&sr=c&sp=r&sig=AsrlKIxItPYKDJfiHRX889xwtWSEXMJ1h7T%2BqlzZ%2B28%3D) 5. In the Admin, select **Apps and integrations** from left side menu and click on **Zendesk API** as shown below. ![A screenshot of a computer AI-generated content may be incorrect.](https://cdn.document360.io/04e48772-4346-44a4-aa69-043eca42257c/Images/Documentation/zendesk-mar2025-image-sih5wj3p.png?sv=2026-02-06&spr=https&st=2026-10-30T12%3A08%3A08Z&se=2026-10-30T13%3A08%3A08Z&sr=c&sp=r&sig=AsrlKIxItPYKDJfiHRX889xwtWSEXMJ1h7T%2BqlzZ%2B28%3D) 6. Agree terms and conditions and click **Get started.** ![A screenshot of a computer AI-generated content may be incorrect.](https://cdn.document360.io/04e48772-4346-44a4-aa69-043eca42257c/Images/Documentation/zendesk-mar2025-image-9i7chiru.png?sv=2026-02-06&spr=https&st=2026-10-30T12%3A08%3A08Z&se=2026-10-30T13%3A08%3A08Z&sr=c&sp=r&sig=AsrlKIxItPYKDJfiHRX889xwtWSEXMJ1h7T%2BqlzZ%2B28%3D) 7. Follow the steps as mentioned below. 1. Click on **Settings.** 2. Enable token access. 3. Click on **Add API token.** 4. Provide a description for the token. 5. Copy the API token. This token is only available during this step. Ensure it is copied before proceeding. 6. Click **Save.** ![A screenshot of a computer AI-generated content may be incorrect.](https://cdn.document360.io/04e48772-4346-44a4-aa69-043eca42257c/Images/Documentation/zendesk-mar2025-image-ovfo3emz.png?sv=2026-02-06&spr=https&st=2026-10-30T12%3A08%3A08Z&se=2026-10-30T13%3A08%3A08Z&sr=c&sp=r&sig=AsrlKIxItPYKDJfiHRX889xwtWSEXMJ1h7T%2BqlzZ%2B28%3D) ## DataBee Configuration 1. Login to the DataBee UI, navigate to **Data** > **Data Feeds** and click the **Add New Data Feed** button. ![](https://cdn.document360.io/04e48772-4346-44a4-aa69-043eca42257c/Images/Documentation/zendesk-mar2025-image-hd46q994.png?sv=2026-02-06&spr=https&st=2026-10-30T12%3A08%3A08Z&se=2026-10-30T13%3A08%3A08Z&sr=c&sp=r&sig=AsrlKIxItPYKDJfiHRX889xwtWSEXMJ1h7T%2BqlzZ%2B28%3D) 2. Search for the **Zendesk** and click it as shown below. ![A screenshot of a computer AI-generated content may be incorrect.](https://cdn.document360.io/04e48772-4346-44a4-aa69-043eca42257c/Images/Documentation/zendesk-mar2025-image-xlx0dy8w.png?sv=2026-02-06&spr=https&st=2026-10-30T12%3A08%3A08Z&se=2026-10-30T13%3A08%3A08Z&sr=c&sp=r&sig=AsrlKIxItPYKDJfiHRX889xwtWSEXMJ1h7T%2BqlzZ%2B28%3D) 3. Click on the **API Ingest** option for collection method. ![](https://cdn.document360.io/04e48772-4346-44a4-aa69-043eca42257c/Images/Documentation/zendesk-mar2025-image-rbcbk800.png?sv=2026-02-06&spr=https&st=2026-10-30T12%3A08%3A08Z&se=2026-10-30T13%3A08%3A08Z&sr=c&sp=r&sig=AsrlKIxItPYKDJfiHRX889xwtWSEXMJ1h7T%2BqlzZ%2B28%3D) 4. Enter feed contact information and click **Next.** ![A screenshot of a computer AI-generated content may be incorrect.](https://cdn.document360.io/04e48772-4346-44a4-aa69-043eca42257c/Images/Documentation/zendesk-mar2025-image-td16rrut.png?sv=2026-02-06&spr=https&st=2026-10-30T12%3A08%3A08Z&se=2026-10-30T13%3A08%3A08Z&sr=c&sp=r&sig=AsrlKIxItPYKDJfiHRX889xwtWSEXMJ1h7T%2BqlzZ%2B28%3D) 5. In the configuration page, confirm the following: - Authorization Method: Basic - API Base URL: this is the base URL that DataBee will interact with. Replace with your Zendesk sub domain. - Username: your email address appended with /token. example: name@company.com/token. - Password: paste the API token. - Event Types: preselected for all the event types that integration pulls. ![A screenshot of a computer AI-generated content may be incorrect.](https://cdn.document360.io/04e48772-4346-44a4-aa69-043eca42257c/Images/Documentation/zendesk-mar2025-image-li5er6f2.png?sv=2026-02-06&spr=https&st=2026-10-30T12%3A08%3A08Z&se=2026-10-30T13%3A08%3A08Z&sr=c&sp=r&sig=AsrlKIxItPYKDJfiHRX889xwtWSEXMJ1h7T%2BqlzZ%2B28%3D) 6. Click **Submit**. ## Troubleshooting Tips - Ensure the token is pasted correctly. Since you cannot view the token after the 1st time, re-create the token by [following steps](/user-manual/docs/zendesk#zendesk-configuration), paste it on a text editor to ensure no spaces or unexpected characters are included and reconfigure the DataBee feed. - Ensure /token is appended with email address in username field.