ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus is an IT service management (ITSM) software designed for businesses to streamline their IT support operations. It offers incident management, problem management, change management, and asset tracking in a single platform. Find more details on the official page of ManageEngine ServiceDesk Plus.

Integration Method: API

Tables: Device Inventory Info (5001)

This integration supports the following events.

This integration supports the following versions.

Note:

ManageEngine ServiceDesk Plus is a continuously updated cloud service. As for this document preparation, the latest release was in March 2025.

Prerequisites

• The user should have access to the ManageEngine ServiceDesk Plus console and Zoho Developer console.

• The user should have access to the Databee platform.

Configuration Overview

1. Create and register an application in Zoho Developer console to access ManageEngine ServiceDesk Plus platform’s API. 

2. Add ManageEngine ServiceDesk Plus data feed in the DataBee console with below parameter.

   DataBee Feed Parameter	ManageEngine ServiceDesk Plus Parameter
   API Base URL	Account Domain URL for your region
   Client Key	Client Id
   Client Secret	Client Secret
   Token URL	Account Server URL for your region

ManageEngine ServiceDesk Plus Configuration

Create an API Key

1. Log on to Zoho Developer console.
    

2. Choose a client type as Self Client and click on CREATE NOW.

    

3. Click on CREATE to receive the credentials.
    
   

4. Click on OK to confirm the “self client” creation dialog box.
    

5. Save Client ID and Client Secret for later use.
    

   Note:

   The Client ID and Client Secret need to be updated in DataBee if the credentials expire or are updated.

DataBee Configuration

1. Login to the DataBee UI, navigate to Data > Data Feeds and click the Add New Data Feed button.
    

2. Search for the ManageEngine ServiceDesk Plus and click it as shown below.
    

3. Click on the API Ingest option for collection method.
    

4. Enter feed contact information and click Next.
    

5. In the configuration page, enter the following.

   • Authorization Method: OAuth2

   • API Base URL: replace <domain> with Account Domain URL specified in Data center for your region.

   • Client Key: enter Client ID generated in the above step.

   • Client Secret: enter Client Secret generated in the above step.

   • Token URL: replace <domain> with Account Server URL specified in Data center for your region.

   • Event Types: preselected for all the event types that integration pulls.

   

6. Click Submit.

Troubleshooting Tips

• Make sure the token is entered correctly. Since you can only view it once, generate a new token if needed, paste it into a text editor to check for unwanted spaces or characters, and then reconfigure the DataBee feed.