ServiceNow CMDB
  • 10 Sep 2024
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ServiceNow CMDB

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Article summary

ServiceNow Configuration Management Database (CMDB) is a centralized file that functions as a comprehensive data warehouse, organizing information about an IT environment. CMDB clarifies the relationships between hardware, software components, and networks for improved configuration management.

Integration

DataBee integrates with ServiceNow CMDB to retrieve information about your organization’s assets.   

Integration Method: API 

Tables: Device Inventory 

This integration has been tested against ServiceNow version Vancouver.

ServiceNow Configuration

Scopes allow controlled access to data. ServiceNow platform supports authentication scopes to allow admins to limit access of an OAuth client application to a specific REST API.

To create the OAuth API endpoint for external clients, an admin role is required.

  • Navigate to System OAuth > Application Registry and then click New.

  • On the interceptor page, click Create an OAuth API endpoint for external clients and then fill in the form.

Name

Unique Name that identifies the application

Client ID

This will be auto-generated. Save this for configuring DataBee

Client Secret

This will be auto-generated. Save this for configuring DataBee

Refresh Token Lifespan

8,640,000 seconds (100 days) & can be increased

Access Token Lifespan

1800 seconds (30 Minutes) & can be increased


For OAuth, the 'grant type' will be Password credentials, the 'scope' will be useraccount and the 'token URL' will be https://instance.service-now.com/oauth_token.do.

Create User

Prerequisite Role required to create user: “user_admin”.

To create user

  • Navigate to All > User Administration > Users.

  • Select New

    Set the following fields:

  • Time Zone set to “UTC”. This will provide a UTC date in API response

  • Date format should be “System(yyyy-MM-dd)”.

  • Active checkbox. Ensure this is selected.

  • Locked out. Ensure checkbox this is NOT selected.

    • These settings are needed so that the access token for OAuth will be generated

  • Web service access only. Ensure this checkbox is selected

  • Role: ITIL. This is needed to get the CMDB data



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