Zendesk

Zendesk manages customer interactions in one place by turning customer inquiries into manageable tickets to ensure every issue is tracked and resolved promptly.

Integration Method: API

Tables: Ticket Inventory

Zendesk Configuration

To enable the integration, an API token is needed from Zendesk

API tokens are managed in the Admin Center interface at Apps and integrations > APIs > Zendesk API.

Create a new API token. DataBee will perform read-only operations on the tickets API endpoint

Copy the created token. The APIs are accessed using basic authentication – API token and email address. 

Refer to https://developer.zendesk.com/api-reference/introduction/security-and-auth/#api-token for more information.

DataBee Configuration

• Login to the DataBee console and navigate to the Data tab and click on Add New Data Source

• Search for Zendesk and click on it

• Click on API Ingest.

• Enter the required details in the contact form.

• In the following dialog box, enter the following:

  • Authentication Method: Basic

  • Username: Enter the Email address of the admin or token account

  • Password : Copy the Zendesk API token

  • API URLs: https://<sub-domain>.zendesk.com/api/v2/incremental/tickets/cursor

    • Replace the <sub-domain> with your tenant specific subdomain

• Click on Submit.